Have a Happy Shopping Time! Here at...
Sunyshore Pokemart FAQ!
[
About
Shipping
|
Problems
|
Cost
]
About Shipping
★
When will you ship my item? When will it arrive?
If your item did not have the "This is a pick up item" message, it means it is in hand and will ship within a week. Most items, however, are "Pick up" items, meaning I must go to the store to get them. These will be shipped
1-2 weeks after receiving payment and/or after the release date of the item
. By Air Mail, they
usually arrive within 1-2 weeks
to most people, but can take up to a month or more in some rare cases. Air Mail does not include tracking or insurance. EMS shipping is the other shipping I offer (due to past problems I do not offer SAL or Sea Mail).
EMS packages usually arrive within one week and include tracking and insurance
. Look below to upgrade to EMS.
Please note I cannot always meet requests to put a lower value cost on customs forms, as it would cause problems with insurance or claims if anything happened to the package. My apologies!
★
I would like to upgrade to EMS!
No problem! To upgrade to EMS for an order under 10$ click
here
. To upgrade to EMS for an order over 10$ click
here
!
★
I want to combine my orders together. Help!
No problem! All you need to do is include in your order note that you want to combine with your previous order. Please include that order number. I will then combine them together. Sometimes due to heavy order traffic I might miss the note, and I no longer send refunds for combined shipping, so try to be sure all items are in your cart before ordering if possible!
★
Two weeks(+) after placing my order I still have not gotten a shipping notice.
Your order was probably placed just after I completed a trip to the Pokemon Center.
I usually only go once a week
(twice a week during very busy times), so it will sometimes require that extra week to process your order. If you place an order just before a trip to the Center, you'll find it may be shipped in as little as one day. It varies!
During extremely busy times with very popular promotions, it can take up to the full two weeks
AFTER THE RELEASE DATE
that I allot myself on the front page to ship items out. I am but one person doing the physical work for this shop, believe it or not! and would rather do a good job than rush and mess up everyone's order! I will always be careful to get orders mailed so they should arrive before the time limit to dispute payments on PayPal has expired, for your own protection.
Sometimes a major delay occurs if an item was out of stock and I am holding to see if it is restocked or completely sold out for good/retired. In this case you should get a message from me about the situation with the option to keep waiting or take a refund.
About Problems
★
Almost 35(+) days later my order has not yet arrived. What do I do?
Send me an email at
sunyshore.com
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(
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AT
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)
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gmail.com
to discuss your options. It is rare, but a few packages have arrived 3+ months later, usually with a "This item was found at the bottom of postal bag" notice from the Tokyo Post Office. Whoops. Sometimes "missing" packages are eventually returned to me, but this can also take up to 3 months or more. It is the
customer's choice
if you wish to wait this long, or take action sooner.
I will refund
a percent of your order
if the items never arrive at all, or will charge you
the yen shelf price
(no commission and no shipping) to replace any items still in stock.
This again is the customer's choice, sometimes one is a better deal than the other, depending on the items.
If/when the package ever turns up, either returned to me or finally home with you, please do let me know, but you may keep any refunded money or replaced items that may have been sent as compensation for the long wait.
★
My order arrived with something damaged. What now?
I try to protect your items from damage during the mailing process, but there is no known fail-safe way to send things by post and anything can happen. I will try to compensate for any damages that may occur during shipping.
Do not hesitate to discuss a refund if you have any missing items or damaged goods
. Similarly, if your package arrives with a bent tag, a dented box, or something similar that you may feel is just too "nit picky" to bring up, remember
I am a collector too, and I completely understand how upsetting a bent tag or something seemingly small being out of place can be
! I do employ methods to avoid such problems during shipping, but it DOES happen sometimes, and
I WILL take responsibility and offer discounts or replacements
for these things.
PLEASE email me with your concerns so we can discuss how to proceed until you are satisfied
!
Along the same lines,
please feel free to include a note with your order asking for
extremely strong
/
tougher than usual packaging
: Specifically requesting items be sent in a box (as smaller items usually go into envelopes, and items over a foot and a half in length will usually be wrapped thickly in plastic), or with stronger-than-usual cardboard protection, or an especially thick layer of bubble wrap.
This is especially useful if you have a history of mangled packages due to local mail service
, which seems sadly common. However, you can request these things for any reason you like!
About Cost
★
What is your commission fee?
The commission fee is the mark-up cost added to an item's shelf price. It is
already included
in the listed prices here on Sunyshore. It will not be added on later. What you see is what you pay. :)
The minimum commission fee that has been added is roughly
5.00$.
Regular items
have
30-50%
added
(usually based on demand), and
rather large, costly or difficult to carry items
will have
50%+
added. If you are curious to calculate exactly how much commission was added to you items, you can locate the original shelf yen price usually by browsing
pokemon.co.jp
, the
takara-tomy.co.jp
pokemon section, or simply by checking google! The commission is whatever extra has been added to the yen shelf price.
In-hand (not being picked up after payment) item prices are based on
condition/rarity/demand
.
★
Why do you charge a commission fee?
A commission fee compensates the seller for the time and effort involved in getting the items from the store to you. Involved in the this are things such as
train fare to and from the Center
1-2 times a week,
taxi fare if required
for bulky orders I cannot take home on my bicycle,
bank transfer fees
,
"small business" tax
, and a few dollars are eaten up by the exchange rate, which typically rises and falls a few points weekly.
The fee may also vary based on the item's
size
,
weight
, and
bulkyness
.
★
What extra is included in "handling" part of the shipping/handling cost?
Your shipping cost will be 2.00$ minimum and is
mainly the total postage required to ship your items, determined by the weight of the items
. Any remaining costs (handling) cover the other things required to ship packages:
packaging materials
,
international ATM transfer fees
(the money paid in dollars to me for shipping must be transferred into cash yen as my local post office will only accept cash payments), and another few dollars may be added or subtracted depending on those same daily fluctuations in the exchange rate. If you receive your package and think the cart may have made a mistake in calculating your shipping cost, just send me an email at
sunyshore.com
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(
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AT
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)
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gmail.com
. A shipping refund may be in order!
RETURN TO
SUNYSHORE POKEMART
!
